iPad update and family quarrel

My mother sustains that my father —he's 73 years old and owner of his first Internet connected device ever since August: the new iPad— only wanted to "have that red spot disappear" (the notification of firmware update). She also added that she's upset because in the last four months he's been stuck to his iPad the whole day, and that he gets angry at the tablet because he wants to learn more and more but he still commits errors.

My father replies this is not true and that he uses the iPad just from time to time along the day to discover what sickness is associated to his symptoms.
My mother sustains he's lying, and that he's getting day by day more nervous and that at his age he shouldn't spend his whole time in front of a screen.

The New iPad: linking generations

She tells me, in an underhand manner, that he was updating the firmware and had a terrible panic attack when the iPad wouldn't switch on. He got angry and started shuddering and sweating. Then, with the intention to go straight to the first electronics shop to have it fixed, she tried to retain him on the door suggesting to call me (an engineer) looking for a suggestion.

She says, I notice her touched voice on the phone shaking, that he wouldn't because I would laugh at him, and it seems like he whispered her "Go to Hell" leaving the house angry to go to the shop. I have been informed that the shop didn't know how to manage the issue.

My father admits that tomorrow he will have his iPad back in his hands. His son suggested him to bring the iPad to Apple assistance center next to the house.